Frequently Asked Questions

ORDERING

Can I come to the store and buy items without placing a pre-order?

Yes, you can. However, to guarantee the availability of the desired items, it’s better to place an order in advance.

How can I place an order?

All orders are placed directly through this website.

When will my order be ready?

The order status is updated once your order has been processed. A confirmation email will be sent to the address provided. You can also check the order status in your personal account.

Can I change the delivery address after placing my order?

Yes. Please contact our manager via social media or email as soon as possible to update the address.

How quickly will my order be shipped?

Orders are typically shipped within 3–4 business days.

PAYMENT

I don’t have a bank card. How can I pay for my order if I don’t live in Kyiv?

You can make a payment through a terminal. When placing your order, choose the appropriate payment method, and you’ll receive a payment code to use at the terminal.

How can I use a promo code?

Enter your promo code in the “Discount card number / promo code” field on the Cart page before checkout.

SHIPPING

Where and when can I pick up my order in Kyiv?

You can pick up your order at our store during working hours.

How do you ship orders across Ukraine?

All orders are shipped via Nova Poshta by default. If you prefer another delivery method, please contact us in advance.

Do you ship internationally?

Yes, we ship abroad via Ukrposhta by default. International delivery usually takes about two weeks, but in some cases, it may take up to a month.We can also use FedEx, DHL, or EMS upon request – please contact us for details.

What postal operator do you use for worldwide orders?

We use the national postal service by default but can arrange express shipping with FedEx/DHL/EMS if required.

How can I track my order?

You can track your parcel using the tracking number provided in your order history. For international orders, tracking may stop once the package leaves Ukraine, and updates may appear with a delay.

RETURNS & EXCHANGES

I want to return, exchange, or cancel my order. What should I do?

Please contact us by email at info@sndct.com or via our contact form. You can also reach us through our social media channels.

What should I do if I receive a defective or incorrect item?

Please contact us via email. We’ll offer an exchange or a refund as soon as possible.

Can I try on items upon delivery?

Yes, we offer cash-on-delivery service, allowing you to try on items before payment.

How quickly will my money be refunded after order cancellation?

Refund processing time depends on your bank but usually takes up to seven days.

SIZING

I’m not sure about my size. Can I order one item in several sizes and choose one?

Yes, if you live in Kyiv. You can add a comment to your order with the additional sizes you’d like to try, and the courier will bring them.We measure each item and provide its actual size. You can also compare the measurements with your own clothing for accuracy.

I’m not sure about sizing for an online order. Can you help?

Yes. We provide chest and length measurements for most items. Feel free to contact us by email for personalized size advice.